Shipping & Returns / Terms & Conditions

Placing Orders on Bernalcutlery.com

Thank you for your business! Please review our terms and conditions below carefully before placing your order. If you need help with checkout or have any questions about our Terms and Conditions feel free to give us a call (415) 355-0773. 

All online orders are picked up by our third party shipping company at 11am Monday, Wednesday and Friday. 

If you need expedited shipping services such as next-day, overnight shipping, please plan accordingly as we will not be able to make an extra trip to the post office outside of our 11am pick up times listed above. 

If you need additional services with checkout, please leave us a note or give us a call, 415-355-0773.

We always check over your product before shipping. All of our knives are made by excellent craftspeople. We do not sell “defective” products. Please refer to our Knife Care Section and review the difference between carbon and stainless knife care. 

If an order is damaged in shipping, the buyer will have 72 hours to notify us of the problem. Please provide the following: photos of the original box before it was opened, how it was packed, what the damage is, and save all original packaging while we start processing an insurance claim for you. Claims can not be made after 72 hours and exchanges will not be issued. 

All sales are final online and in-store. We do not offer refunds. Any item that is exchanged will be applied as in-store credit towards a different item. Any exchange must be approved by Bernal Cutlery with the original packaging and receipt and be processed within 10 days. We will not accept exchanges after 30 days. Any used items will not be exchanged at full retail price. 

All items shipped back to Bernal Cutlery must be sent by the buyer insured and with signature confirmation. 

We take all of our photos in-store. Sometimes product can vary, such as finish, handles, ferrule, reflections, etc. The product you see is an example of what we have. 

When placing vintage and honyaki orders please specify if you would like us to put an edge on before shipping or we will ship them as is. 

California Tax rates will be calculated automatically for district and state sales tax. In some cases your state might require a use tax which is the responsibility of the buyer. 

In rare cases, we reserve our right to refuse service to anyone for any reason. 

 

Shipping Policies

 

Shipping USA Domestic

We ship with USPS priority mail (2-3 day domestic shipping). Bernal Cutlery requires that all shipped packages are sent with Insurance and Signature Confirmation. We are unable to send packages fully insured and NOT collect the recipients signature as proof of delivery. 

If the buyer request to have Bernal Cutlery send orders without signature, the package will not be insured, the buyer, will assume full responsibility for the package being lost, stolen, missing contents, damage and all other circumstances that could possibly go wrong. 

Once a package leaves our shop and is processed by our third party shipping company, you will receive tracking information. From this point on, Bernal Cutlery will not be responsible for tracking, redirecting, finding, locating, inquiring about a package held at the local post office, or calling USPS for more information. If for some reason you don’t get a tracking number you can email [email protected] and we will send you the link. USPS will be able to assist you further if you have additional questions. 1-800-ASK-USPS® (1-800-275-8777)

In rare cases, if there is something such as (typo in address, zip, missing information, etc.) we will do our best to get it figured out, but please understand that it could take additional time, we will not discount the item due to human error. We will not charge the buyer addition shipping to get it back to the original address. 

 

Shipping International

Our flat rate shipping with USPS First Class Mail & Priority International will arrive within 6-14 days. However, there can be circumstances where shipping can take up to 3-5 weeks depending on location and processing. If you are expecting a package with either of these services, it is the buyers responsibility to monitor the tracking and to check if the package is being held with customs. Sometimes customs will hold packages for up to 3 weeks before returning to sender. If you would prefer to use a different service, please let us know, we can offer UPS International as an alternative. Additional charges will be applied for any shipping above our flat rate. 

We fill out the customs form on our end. We will NOT adjust the actual value of the order. The buyer assumes all responsibility for any additional fees associated with shipping items internationally. 

Bernal Cutlery requires that all shipped packages are sent with Insurance and Signature Confirmation. We are unable to send packages fully insured and NOT collect the recipients signature as proof of delivery. 

If the buyer request to have Bernal Cutlery send orders without signature, the package will not be insured, the buyer, will assume full responsibility for the package being lost, stolen, missing contents, damage and all other circumstances that could possibly go wrong. 

Once a package leaves our shop and is processed by our third party shipping company, you will receive tracking information. From this point on, Bernal Cutlery will not be responsible for tracking, redirecting, finding, locating, inquiring about a package held at the local post office, or calling USPS for more information. If for some reason you don’t get a tracking number you can email [email protected] and we will send you the link. USPS will be able to assist you further if you have additional questions.  1-800-ASK-USPS® (1-800-275-8777) - Customs International phone number: (202) 325-8000 - https://help.cbp.gov

If you prefer to have more advanced tracking please let us know. This method is more expensive and we will bill you for additional shipping costs above our international shipping rate. USPS Priority International & USPS Express International are other options that have more advanced tracking.

If something goes wrong on our shippers end such as (typo in address, zip, etc.) we will do our best to get it figured out, but please understand that it could take additional time, we will not discount the item due to human error. We will not charge the buyer addition shipping to get it back to the original address. 

 

Knife Care

To avoid damage, always use knives for their intended purpose. Generally if you think you shouldn’t do something with your knife, don’t. Coconuts, squash stems, crusty breads & bones will win a fight with your Japanese knife: don’t do it. Japanese knives will chip with mis-use, as they are harder and thinner than their European counterparts. Always slice in a straight line and avoid twisting the knife or use it a chopping motion.

Carbon steels are a variety of steel with a chromium content less than 13%. The reactivity or rate at which carbon steels will oxidize will vary greatly but care must be taken to avoid rust. Water is the primary agent of rust but foods that have a very acidic or basic chemistry or are high in salt will have an extra reactivity during cutting. Wipe the blade dry during heavy use and after washing (soap is OK, avoid using the abrasive side of sponge if possible.) Always avoid soaking and keep out of dishwashers.

Carbon steel will form a patina with careful use, this is a light layer of oxidation which forms before rusting, some prefer to remove it often others like to cultivate it, it’s up to you. If orange rust forms remove it with the finest abrasive possible (coarse abrasives will invite further rust by providing places for water to sit), we like to use the mud that forms from fine Japanese finishing stones on a rag to polish off light rust, and silver polish pastes with silica will function in the same way. For deeper heavier rust, use stronger abrasives, a fine sandpaper or scouring powder can be helpful.

Stainless steels are a variety of alloys with over 13% chromium content. Stainless steels vary greatly in their stain resistance but all can rust under the right conditions. Generally, higher quality cutlery stainless steels have a higher carbon and lower chromium content and are less stainless than alloys developed for heavy rust resistance (such as marine environments) and can corrode if soaked or put in a dishwasher. There is no such thing as a ‘dishwasher safe’ knife there are only knives that get destroyed slower in the harsh conditions inside a dishwasher.

Cutting Boards: For stainless and carbon steel knives we recommend using either end grain hardwood or length grain soft wood cutting boards. For extremely hard steels dense softwood can be a better choice than hardwood as it is easier on the edges. Length grain bamboo is especially harsh on edges as are many plastic boards, there is no such thing as a glass cutting board (they are a square plate that hates your knives).